It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Repeat prescriptions will be ready for collection at Coldstream Pharmacy within 48 hours. Special requests may take a little longer.
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request, you can then hand your re-order slip into Coldstream Pharmacy or directly at the Health Centre.
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
If you wish your medication to be sent to another local pharmacy please help us by providing 3 working days to process your prescription.
You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).
The practice has a repeat prescription line which you should phone for all your prescription requests 01890 885271.
NHS Prescribing recommendations
In line with NHS recommendations most prescriptions will have the generic name rather than the brand name. The effectiveness and safety of the generic preparation is identical to that of the brand name. If you are at all uncertain, please check with us.
The doctors or practice nurses at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4:00pm on that day, or you may be advised to attend the next day.
Additional Requests of Repeat Medication
A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-
“If a patient intends to go away for a longer period(than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”
Where ongoing medical attention is not necessary, the patient may be given a private prescription.